1. Is offsetting the emissions from my flight compulsory?

2. Can I choose which project I support?

3. How do I know that my offset payment is really reducing emissions?

4. Do I get any evidence of my offset?

5. Where can I find out more about the projects I’ve supported?

6. How can I calculate and offset emissions from other activities?

7. How often is the calculator updated?

8. Who do I contact if there is any problem?

9. Can I get refund if the flight is changed or cancelled?

10. How is cargo carried in the hold of an aircraft accounted for when you calculate the passenger’s share of fuel consumption?

11. Where does my money go?